FAQ (Onsite Scholars)
SCHOOL MEAL PROGRAM FAQ
Where can I find information about the John Adams Academy meal program?
You may find School Meal Program information on campus websites under the SCHOLARS tab. Scroll down and select SCHOOL MEAL PROGRAM.
Do I have to pre-order beforehand?
Yes, to ensure that we have an adequate amount of meals on hand and to decrease food waste, please pre-order using our online pre-order process.
Pre-order links will be sent out weekly via ParentSquare and can be found at the top of the SCHOOL MEAL PROGRAM ParentSquare group. Pre-orders are done a week in advance. Pro-orders must be completed by Monday at 9:00 AM the week prior to when you want your scholar to receive the meal.
Is creating a Titan account the same as making a pre-order?
No, Titan is a payment portal that allows you to pre-pay for meal program transactions. This is separate from the pre-order process that allows you to order certain meals on certain days. Titan allows you to pay; the pre-order process ensures that a meal is available for your child on any given day.
Do I have to create a Titan account?
Anyone participating in the meal program must create a Titan account. Titan allows you the easiest, most efficient way to pre-pay for meals and qualify for free or reduced benefits. Anyone who does not have the ability to create or access a Titan account at home can come to the school site for assistance in creating their account.
Do I have to fill out a meal application?
We encourage all parents to create a Titan account and to fill out a meal application to determine eligibility for free or reduced priced meal benefits.
In addition to potential benefits to families, the state uses completed meal applications to determine funding for John Adams Academy. A portion of our funding as a public school is significantly affected by accurately qualifying families that are eligible for benefits. If there is any chance you may qualify for benefits, completing the application helps the Academy to ensure our funding levels are accurate.
If I complete a meal application do I have to enter my household income?
Anyone completing a meal application must enter a correct household income and select the appropriate pay frequency for the amount you entered. If you do not enter an income amount, the system will see that as zero and will qualify you for benefits. The information listed in the form is confidential and not used for any other purpose. Please also ensure that you are selecting the appropriate campus for your scholar.
Why should I complete a meal program application if I know my family does not qualify for free or reduced meal benefits.
Again, we encourage all families to fill out an application form as a portion of our funding as a public school is significantly affected by accurately qualifying families that are eligible for benefits. Even if you do not receive benefits, your determination helps us to calculate our percentages. Titan allows you the easiest, most expedient way to pre-pay for meals and qualify for free or reduced benefits.
If my family qualifies for free or reduced meals, do I still have to pre-order?
Yes, to minimize food waste and to ensure that we have an adequate number of meals on hand, we base our meal service on pre-orders. To ensure your scholar has the meal of their choice, please use the pre-order system. We will have a nutritious meal on hand, but, based on availability, it may not be the meal choice of the day if you have not pre-ordered. We will have emergency meals on hand and will ensure nutritiously adequate meals are available for all scholars.
How can I have a negative balance if I have not created a Titan account?
To ensure that we have the ability to serve any scholar a nutritiously adequate meal, we are required to make sure that we can provide a meal to any scholar who requests one. As such, all scholars are linked to Titan School Solutions via our Aeries student information system. If a child comes to school without a meal, has not pre-ordered and is unable to contact their parent to bring one, they will be provided a meal. The family will be charged for the full price for a meal unless they are receiving free or reduced meal price benefits. Even if the family has not created an account, this may result in a negative balance owed.
If I put money on my Titan account today, but have not pre-ordered, does that mean my child can immediately go through the line?
Putting money on your Titan account does not pre-order a meal for your scholar. Pre-paying and pre-ordering are two separate processes. We require pre-orders to be made a week prior to meal service. We will always have a nutritious meal on hand, but, based on availability, it may not be the meal choice of the day if you have not pre-ordered. We will have emergency meals on hand and will ensure nutritiously adequate meals are available for scholars.
If I am unable to make a payment online, can I make a payment at the front desk?
The fastest, most convenient way to pay is online via your Titan account; however, you may make payments at the front desk during school hours. Please note: there may be a slight delay in posting payments and we encourage you to make any in person payments at least one day before the meal service to ensure that the account has sufficient funds at meal time.
If I make a payment on my scholar’s account, when will the funds be available for my scholar?
Payments made through Titan are immediately available. Payments made through the front desk will be applied as soon as possible.
If I pre-order and my child does not go through the meal line, does my account get charged?
We order our meals a week ahead of time based on the pre-orders we receive from parents. The Academy has to pay for all meals ordered from our vendor based on parent pre-orders. If you pre-ordered, we have purchased a meal for your scholar from our vendor and will have it available for them. However, if your scholar doesn’t go through the line on the day you have pre-ordered, your account will not be charged. Your Titan account is only charged when your scholar receives a meal. Again, to prevent food waste or additional costs for the Academy we ask parents to be mindful in the pre-order process.
My Titan account is negative, will my scholar still get a meal because I pre-ordered?
Yes, however, families are strongly encouraged to pre-pay for meals on a regular and consistent basis, unless they qualify for free meals. Families who do not qualify for free meals are expected to provide funds on a timely basis. As a nonprofit organization we are dependent upon funding to support our healthy meal program. Parents will be notified via Titan of low balances or an exceeded charge limit, and will be expected to immediately submit a payment. All transactions on the Titan website are immediate. At any time, parents may also submit an application for free and reduced meals if the household is experiencing hardship.
What if I didn’t pre-order for my child and my child comes to school without a lunch?
Scholars who come to school without a lunch will have an opportunity to call home to have a lunch brought to school for them. If the school or scholar is unable to reach the parent, a meal will be provided, and the parent account will be billed at the full meal price unless they are receiving meal benefits. Please be aware of your Titan balance. You can check your meal balance at family.titank12.com (See FAQ below for additional information on completing a meal application to determine eligibility for meal program support.)
Do I have to create a Titan account to complete a meal application for free or reduced meals?
Where can I complete a meal application for the free and reduced meal program?
Go to family.titank12.com to complete the online application (Link to the application is on the bottom right on the Titan webpage.) You can also complete the meal application form after logging into your Titan account by clicking the plus sign at the top right of any page and selecting, NEW MEAL APPLICATION.
Applications can be downloaded and printed off from your campus website. Go to SCHOOL MEAL PROGRAM under SCHOLARS and select the FREE & REDUCED MEAL APPLICATION tab on the right to find and print the application. Please scan application to firstname.lastname@example.org You may also obtain, complete and turn in completed applications at the front office after the start of school.
What do I do if I am having trouble entering my information on Titan?
Be sure to use Google Chrome browser or Firefox. If after switching browsers you still experience issues, please contact Titan at (916) 467-4700 Option 2, then Option 1. Or click the EMAIL US link in the lower left of the Titan main screen.
This institution is a an equal opportunity provider.